Terms of Use
Online Ordering Terms and Conditions
Your use of this website is conditional upon your acceptance and compliance with our Online Ordering Terms and Conditions as set out below.
Ted’s Camera Stores reserves the right to amend the Online Ordering Terms and Conditions at any time without notice to the consumer. Your continued use of the website after any amendment becomes effective constitutes an agreement by you to abide and be bound by the Online Ordering Terms and Conditions, as so amended.
In the event of a query, you can call 1300 768 833 or email web@teds.com.au.
Your Privacy
At Ted’s Camera Stores we value your privacy and under the Privacy Act 1988 and the National Privacy Policy, any personal information we collect will be kept securely. This statement is our commitment to you, the consumer, of your privacy and the information we collect and hold.
We do not require consumers to disclose any information about them in order to browse our website and only require minimal information in order to make a purchase.
We will treat the personal information we collect from you as strictly confidential. Other than as set out below, we will not reveal, disclose, pass on, sell, rent, distribute, share or licence to any third parties any personal information that you may have provided to us unless we have your prior express consent to do so.
When you register on the Ted’s Camera Stores website you are automatically added to our mailing list. If you prefer not to receive information from Ted’s Camera Stores, you can unsubscribe by sending an email request to web@teds.com.au or by following the unsubscribe link on any newsletter you may receive from Ted’s Camera Stores.
When you process a transaction with Ted’s Camera Store, all of your personal information, including your credit card number, is encoded with the latest encryption technology (see Secure Sockets Layer). This means it cannot be read as it travels to our ordering system.
Our order processing centre is not connected to the Internet and is not accessible in any way. Ted's Camera Store does not collect financial information to process your payment. This information is solely handled by our banking partner and is collected on a secure server. This information is confidential and cannot be accessed beyond our banking institution.
Automatic Data Collection
Due to the nature of the Internet, there is certain information that is transmitted to us automatically, such as your IP address and the browser you are using. This information is collected for purely statistical reasons as part of our ongoing development however we do not attach any personal information to these statistics. Similar information is also transmitted along with any emails sent. This information is not stored.
Payment
Prices of products, service, delivery and other charges displayed on this website are current at the time of issue but are subject to change at any time. If the stock is unavailable, a customer service representative will be in contact regarding this.
GST
GST (Goods and Services Tax) of 10% is inclusive in all our prices. All prices stated are in Australian dollars.
Payment Methods
When you are entering your details during the online ordering process, you may select one of the following payment methods:
Credit Cards: we accept Visa and Mastercard with no surcharge
If you would like to make a purchase using another method of payment, you may call our customer service line on 1300 768 833 for further assistance.
Quick processing of your order
If Ted's cannot verify your address via your local white pages we will request additional identification. This may delay the shipping of your order. To expedite the delivery of your order please be sure all information is present and correct.
If there is a reason for delivery details varying from your phone directory detail please makes a note in our comments box on the shopping cart.
Promotions
Occasionally, Ted’s Camera Stores Online will offer certain customers promotion codes of various discount amounts from time to time. Customers may need to first purchase a minimum value of products from Ted’s Camera Stores Online in order to qualify for a promotion code.
These promotion codes can only be redeemed on Ted’s Camera Stores Online. Promotion codes can be used any number of times within the promotion dates specified on the promotions terms and conditions.
When you order on Ted’s Camera Stores Online and you choose to redeem a promotion code, the discount associated with the promotion code will be credited to your order.
Each promotion code will expire on the date shown on the promotions terms and conditions. The discount associated with the promotion code cannot be exchanged or redeemed for cash or redeemed in any relevant retail store. If you misplace your promotion code, we cannot replace it.
Promotional codes, vouchers and bonuses are not available in conjunction with any other promotional sale, bonus, quote or special offer.
Our sales promotions can from time to time provide an overwhelming amount of orders. This can result in orders not being processed in our usual time frames. Should this occur, you will be notified via SMS when allocating your order, phone and there will be messages on the website to advise of the time frame and expectations. You can always contact us via Live Chat or give us a call 1300 768 833 to find out about your order.
Delivery During Sales Period
Please be advised delivery times may vary due to high order volumes during major events e.g. Christmas, Click Frenzy & Black Friday. Delays in dispatch could be up to 2 days. For accurate delivery information please refer to your dispatch email.
Pricing Errors
For details regarding your rights regarding pricing errors, please see this Victorian Consumer Affairs Reference
All products listed on the website are described to the best of our ability and the specifications/pricing reflect the information that has been provided to us. All care is taken to ensure this information is correct.
Ted's reserves the right to: refuse service or supply of the products at our sole discretion.
Any queries should be directed to 1300 768 833 or to web@teds.com.au.
Shopping Security
Your security is a priority at www.teds.com.au. We use the latest security technologies to encrypt your personal information as it travels across the internet and your credit cards are guaranteed against fraudulent charges. We've designed the site so that these protections are automatic; there's nothing you need to do except shop...with confidence!
Secure Payment Gateway
When you process a transaction with Ted’s Camera Store, all of your personal information, including your credit card number, is encoded with the latest encryption technology. This means it cannot be read as it travels to our ordering system.
Our order processing centre is not connected to the Internet and is not accessible in any way. When processing orders on our site, Ted's Camera Store does not collect financial information to process your payment. This information is solely handled by our banking partner and is collected on a secure server. This information is confidential and cannot be accessed beyond our banking institution.
Secure Sockets Layer
Ted’s Camera Stores uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL is the most widely used data encryption coding system for secure e-commerce transactions. All of the forms on our site are secured with SSL technology, which means your credit card numbers and other personal information, is always encrypted (scrambled) before it is sent or received over the Internet.
The following indicates that you have entered a secure session and will be present when you are requested to enter your credit card details:
- the "https" in place of the usual "http" in your browser address box
- the small padlock at the foot of your browser or next to the URL bar (IE7)
(Note: As you move around on the site, you may notice that some pages display http in the address window, instead of https. Don't worry—that just means there's no place for you to enter information on those particular pages, so there's nothing for us to encrypt. Any time you move back to a page with forms, https will appear again.)
Delivery & Returns
When you are entering your details during the online ordering process, you may select one of the following delivery options:
- Standard Post
- Click & Collect
If, by chance, you select the incorrect delivery option for your purchased products, please contact our help desk at 1300 768 833 or email web@teds.com.au.
Standard Post
Ted's Camera Stores use Australia Post person-to-person Registered Mail
This ensures that the article is specifically signed for by the person named in the address. The cost of delivery is a flat rate of $9.95
Delivery Times: Standard Delivery Time is 3 to 5 Working Days
As Australia Post Person-to-Person requires a signature and proof of ID from the person named on the order, you will be asked to specify an address during business hours that delivery can be made to and signed for (this may be your work address). If you are not available at the time of delivery, a card will be left for you at that address asking you to contact Australia and arrange an alternative delivery or pick up of your order.
Note: Ted’s Camera Stores do not deliver to any other countries other than Australia.
Authority to Leave (ATL)
You might prefer for the parcel is left at your delivery address in your absence. This is called "Authority to Leave".
If you would prefer for the delivery person to leave the parcel for you in your absence, please tick the "Authority To Leave" button in the checkout.
It is important to consider that if you give us authority to leave the consignment in your absence then we can no longer guarantee that you will receive your consignment, nor the other factors that can affect your parcel whilst it is sitting unattended - like rain, heat, dirt, damage, etc. In this situation, we can only guarantee delivery and quality up to the point that the track and trace tell us the goods were left for you.
In-Store Pickup
You may elect to pick up your online purchase at any Ted’s Camera Store in Australia. There is no charge for this service.
Please allow 1-2 working days for verification of your payment and to check the store selected has the products ordered in stock. If the store has sold out of a product you have ordered, it will be ordered into the store and you will be informed by our Online Support team of any delays.
(Please note orders placed on the weekend can not be verified until Monday)
Please specify the store you wish to collect your purchase from by selecting the store at checkout.
Please note, only the person specified on the order may collect the order.
A valid Australian Photo ID (matching the details on the order) must be presented on collection of the goods in-store, and any orders over $1000 must be accompanied with the credit card used to pay for the order.
14 Day Exchange Guarantee
If for any reason you are not happy with your hardware purchase, Ted's Camera Stores offer a 14 day Exchange Guarantee. This allows you to return a hardware product you have purchased within 14 days and exchange it (at original purchase price) for any other hardware product in our range.
Goods must be returned in original condition with the packaging and receipt.
Offer excludes perishables (such as film, chemistry and inks), special orders, demo models & run-outs. Some professional products are excluded.
The purchased items can be sent back or taken to a Ted’s store to be exchanged. Return postage is not included.
Ted's 14 day exchange guarantee is in addition to any statutory consumer rights.
Manufacturer’s Warranty
All manufacturers offer a minimum of 12-month warranty. Should your Ted’s purchase need service under warranty you can bring it to any Ted’s Camera Store to facilitate the service under the terms of your Manufacturer’s warranty.